Hey Neighbourhood Ltd
Company number: 16892916
Registered address: 1 Mildmay Park, London, N1 4BT
Email: hello@heyneighbourhood.com

Last updated: 2nd March 2026

1. Who We Are

Hey Neighbourhood Ltd (“we”, “our”, “us”) operates the NEIGHBOURHOOD website and associated events, bookings and communications.

We are registered in England and Wales under company number 16892916.

We are the data controller for the purposes of the UK GDPR.

2. What Information We Collect

We collect personal information when you:

• Sign up to our newsletter (name and email address)

• Join a waitlist

• Book tickets for events (name, email, phone number)

• Submit a contact form

• Complete surveys or feedback forms

• Apply for a role

• Purchase tickets through our website

• Interact with us via social media (including Instagram DMs)

We also collect limited technical information automatically through cookies and analytics tools (see Section 8).

3. How We Use Your Information

We use your information to:

• Process event bookings and ticket purchases

• Communicate with you about your booking

• Send newsletters and marketing emails (if you opt in)

• Respond to enquiries

• Improve our website and services

• Manage job applications

• Deliver events and workshops safely

• Photograph and promote events (see Section 9)

We do not sell your personal data.

4. Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Contract – where we need your data to fulfil a booking or ticket purchase

• Consent – for marketing emails and certain communications

• Legitimate interest – to operate and improve our services

• Legal obligation – where required by law

5. Payment Processing

Payments for tickets are processed securely via Stripe.

We do not store full payment card details on our servers.

Stripe acts as an independent data controller for payment processing.

6. Email Marketing

We use Mailchimp to manage our email communications.

You can unsubscribe at any time via the link in any email.

7. Website Hosting & Third Parties

Our website is hosted on Squarespace.

We may share limited personal data with trusted third parties necessary to operate our business, including:

• Stripe (payments)

• Mailchimp (email marketing)

• Squarespace (hosting)

• Event platforms where applicable

All providers are expected to comply with UK data protection standards.

8. Cookies & Analytics

We use cookies and analytics tools (including Google Analytics and Meta Pixel) to:

• Understand how visitors use our website

• Improve performance

• Support marketing activity

You can manage cookie preferences via your browser settings.

9. Photography & Marketing

We may photograph or film events for promotional purposes.

Where children are present:

• Parents remain responsible for supervision.

• We will seek consent where identifiable children are featured prominently.

• If you do not wish for you or your child to appear in photography, please inform us in writing at hello@heyneighbourhood.com before or during the event.

10. Children’s Data

Our events are family-friendly but bookings are made by adults.
We do not knowingly collect personal data directly from children without parental involvement.

11. Data Retention

We retain personal data only as long as necessary to:

• Fulfil bookings

• Meet legal obligations

• Maintain business records

• Provide marketing communications (until unsubscribed)

12. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing

• Withdraw consent

To exercise your rights, email hello@heyneighbourhood.com.

You also have the right to complain to the Information Commissioner’s Office (ICO).