Terms & Conditions

Hey Neighbourhood Ltd

Last updated: 2nd March 2026

1. Website Use

By using this website, you agree to these Terms & Conditions.

We may update these terms at any time.

2. Intellectual Property

All content on this website, including branding, logos, copy and imagery, belongs to Hey Neighbourhood Ltd unless otherwise stated.

You may not reproduce or distribute content without written permission.

3. Event Bookings

All tickets are subject to availability.

Your booking is confirmed once payment has been received.

We reserve the right to:

  • Make minor changes to event content

  • Change facilitators if necessary

  • Cancel or reschedule events where required

4. Refund Policy

We operate a credit-first and transfer policy.

  • Tickets are generally non-refundable.

  • Transfers may be permitted at our discretion.

  • Credit may be issued case-by-case.

  • Refunds are not guaranteed.

Requests must be made in writing to hello@heyneighbourhood.com.

5. Parental Supervision

Children attending events must remain supervised by their parent or guardian at all times.

Hey Neighbourhood Ltd does not provide childcare unless explicitly stated.

Parents are responsible for their children’s safety and behaviour during events.

6. Behaviour Policy

We reserve the right to remove attendees who:

  • Act in a disruptive or unsafe manner

  • Behave aggressively or inappropriately

  • Fail to comply with venue rules

No refund will be issued in these circumstances.

7. Alcohol

Where alcohol is served:

  • Valid age identification may be required

  • We reserve the right to refuse service

  • Responsible consumption policies will apply

8. External Facilitators

Some workshops may be delivered by third-party facilitators.

While we curate carefully, facilitators operate independently and attendees participate at their own discretion.

9. Space Hire

Separate hire agreements may apply for private bookings.

10. Limitation of Liability

To the fullest extent permitted by law:

Hey Neighbourhood Ltd shall not be liable for:

  • Indirect or consequential loss

  • Loss of enjoyment

  • Personal belongings brought to events

Nothing in these terms limits liability for death or personal injury caused by negligence.

11. Force Majeure

We are not liable for delays or cancellations caused by events outside our reasonable control.